COMPLAINTS PROCEDURE

Safe Claims Ltd assures its customers that we are acting on every complaints that reaches our attention. For the fast resolution of every preliminary proceedings, we keep our process simple and quick.  We exhaust all our efforts and options to return and pay back the money to our clients within the time stipulated in the agreement. However, we acknowledge the possibilities of delays in dealing with banks and other financial institutions that can cause a deferment in the resolution of your grievances.  Thus, we created Safe Claims – a team of elite staff who are committed to successfully resolve complaints within 12 to 16 weeks upon receiving a completed and documented complaint from the client.

As always, Safe Claims Ltd is dedicated to providing our clients with the highest quality of services. Should you feel that we fell short in providing you top calibre services, please feel free to reach us through:

Phone: 020 3740 5159

Email: [email protected]

Mailing Address: Safe Claims Ltd Kemp House 152 – 160 City Road London EC1V 2NX

We will do our best to quickly resolve your concerns. If a response was not given to you within 8 weeks after a complaint was filed or not satisfied with our decision, you may seek assistance by contacting Ombudsman Financial Services via post, email or phone.

Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG

Email:[email protected]

Phone Number: 0300 555 0333.